What's happening
Customers keep calling or emailing with the same simple questions.
What you want
Customers get quick answers and know when to contact a person.
How I can help
I'll start with the questions you answer most often.
- 01
Choose the questions that have simple answers.
- 02
Use the answers your business already gives.
- 03
Send harder questions to a person.
You may be wondering
Questions about answering visitors with AI.
Which website questions should get an instant answer?
Start with common questions that have one clear answer, such as hours, location, services, and booking.
How do we stop it from making up an answer?
Use only answers you have provided, and tell it to ask a person when the answer is not clear.
When should a person take over?
A person should take over for complaints, unusual requests, private information, or anything involving a promise or price exception.