What's happening
My team knows the instructions exist but cannot find them.
What you want
People can find the answer without searching through old files and messages.
How I can help
I'll bring the instructions together and make them easy to search.
- 01
Gather the files and notes people use.
- 02
Remove old or wrong instructions.
- 03
Make the current answers easy to find.
You may be wondering
Questions about making procedures easier to find.
Do we have to rewrite every instruction first?
No. We can start with the instructions people need most and clean up the rest over time.
How will it know which instructions are current?
We'll mark the current version and remove or clearly label old instructions.
Can people see where the answer came from?
Yes. Each answer can point back to the file or page it came from.